Consolidated Options

It was darn near Pavlovian.

As the players jogged off the field and into the dugout, the fans in the stands focused their eyes on the scoreboard high above the right field wall.

It was cap shuffle time.

An image of a baseball appeared on the scoreboard. Then suddenly, a stylized baseball cap appeared, covering it up. Two identical-looking caps emerged on the big screen to flank it.

Music blared from the stadium speakers as the baseball caps shuffled around the screen. All the while, the fans tried to keep track of the cap with the ball underneath it.

Finally, the music stopped. The baseball caps froze in place across the scoreboard, the numbers 1, 2, and 3 displayed underneath them.

At the top of the screen, a question now appeared. Which cap has the ball?

There was a momentary pause. Then a murmur rose to a dim roar.

Two! Two! Two!

A few seconds later, the cap over the number 2 on the scoreboard lifted. The baseball re-appeared.

The crowd went wild.


The cap shuffle has long been a staple at ballparks.

It’s long proven to be a cost-effective way to keep fans engaged, even when the ballplayers are off the field. And it’s an easy contest to win.

Now, that’s not to say the shuffle is easy to follow. The scoreboard maneuvers can even flummox the fans with the keenest eyes and sharpest attention spans.

But those who lose the ball get a second chance. With only three options to choose from, guessing is simple. And the roar of the crowd can nudge those guesses into the educated column.

Indeed, I’ve rarely kept track of the winning cap when I’ve gone to the ballpark. I’ve guessed nearly every time. But I’ve rarely guessed wrong.

The wisdom of the crowd carried me through.


The cap shuffle is just a bit of amusement. No more. No less.

But it illustrates an entrenched element our society – The Rule of Three.

The Rule of Three is a principle that was first articulated by the Boston Consulting Group (BCG) in the 1970s. It states that most corners of commerce, there are only three significant competitors. Think Chrysler, Ford, and General Motors in the automotive space. Or Burger King, McDonald’s and Wendy’s in the fast-food sector.

The market might have started out with more competitors in these industries. But over time, those three frontrunners rose from the fray.

Such market domination has as much to do with human nature as business strategy. You see, our brains can only consider three to four options at a time. We simply cannot process a Big Six of automakers, fast-food proprietors, or nearly anything else.

But the Rule of Three only partially explains the world we live in. For while there might technically be three dominant options in just about any industry, only two of them tend to get the lion’s share of attention.

Consider soft drinks. In Texas, Dr Pepper is an immensely popular option. But once you leave the state, it’s barely relevant. Coca-Cola and Pepsi carry the mail.

The same is true in the world of computer operating systems. Linux is one of the top three options in that realm, but it doesn’t hold a candle to Apple and Microsoft.

Binary choice reigns supreme. For better or for worse.

The better refers to reliability for consumers, and a predictable revenue flow for providers. When there are only two dominant choices, each party knows what to expect.

But the worse feeds directly from those advantages. With so few dominant options, consumers must contend with the trappings of monopoly power – including higher prices and lower levels of innovation. And the main providers must contend with each other – leading to polarization and its associated ugliness.

Sound familiar?

Yes, American politics also follows the Rule of Three. Two parties have reigned supreme for generations, while a smattering of independent politicians have sat on the periphery. This dynamic has made rhetoric more extreme and consensus harder to come by with each passing year.

Representative democracy only seems to embody the most sinister corners of American existence. Elections feel like a choice for the least bad option.

And when those perceived least bad selections make it to the seat of power, precious little gets done. Accomplishments requires compromise. And compromise is a bridge too far.

This quagmire has proved demoralizing to many Americans. And the murmurs of their discontent have now risen to a dull roar.

Give us more choices, they say. Get rid of the two-party system.

It’s a seemingly sensible plea. But appearances can be deceiving.


What would a multi-party political scene look like?

We don’t have to dive into fantasyland to imagine this. Real world examples exist an ocean away.

Countries such as Germany, France, Israel, and Australia have relied on a parliamentary system for governance. That means citizens vote for parties, rather than individual politicians.

There are plenty of parties for voters to choose from, and diverse parliamentary bodies. To govern effectively in this environment, parties have traditionally formed coalitions with relatively like-minded legislators – offering a smidge of compromise in order to pool votes.

But recently, that strategy has become less of a sure thing. Voters in some of those nations have given fringe parties with extreme views a seat at the table. And traditional parties have focused on differentiating themselves in response.

Consensus has been harder to find. Coalitions have been fewer and further between. And government productivity has gone down.

The byproducts of this shift are far from pretty. Economies have stagnated. Protests have proliferated. And snap elections have become commonplace.

This is what politics would look like in America without the two-party system. But since voters select individual politicians in our nation, the dysfunction would be on another level.

Without compromise, coalitions, or consensus, bureaucracy could grind to a halt. With gridlock overwhelming funding deliberations, government shutdowns would be inevitable. Without a shared sense of accountability, dereliction of duty would weaken the nation.

Expansive choice is no panacea. Far from it.

It’s time we get used to that fact.


When I was young, my parents would ask me a question each evening.

Do you want one bedtime story, or two?

Bedtime was non-negotiable. But I still had some say over the proceedings.

I often went with the second choice. I’d listen intently to a rendition of one children’s book, then another. And by the end, I’d be down for the count.

I didn’t give this ritual much thought at the time. But I sure do now.

You see, I don’t have children of my own. But I know that kids can be a handful after the sun sets.

Crankiness, mania, hyperactivity – all are possible as youthful energy wanes. Children need their rest, but good luck getting them to acquiesce to it.

This is why my parents’ bedtime system was so brilliant. By consolidating options, they made the wind-down manageable for everyone. And they set me up for success.

I think the same is true for consolidated options in general. We might want more than Coca-Cola and Pepsi, or Republicans and Democrats. We may yearn to see 7 caps shuffling on the scoreboard.

But what we’ve got is manageable. What we’ve got is reliable. What we’ve got is familiar.

It might not work to our specifications. It might barely work at all. But it works.

And that’s no small thing.

At Our Disposal

I stared at the menu intensely.

My eyes scanned the text over and over, searching for two words.

Mole enchiladas.

I knew this establishment made this savory dish. After all, I’d ordered it darn near every time I’d come here.

Maybe it had moved to a different spot on the menu. Maybe they’d given it a different name.

But as I searched for the twentieth time, I found no respite.

Finally, I gave in and asked the server for help.

We don’t offer the mole enchiladas anymore, he replied. We changed up our menu.

I scanned the offerings once again, looking for an alternative. And as I did, my mood soured.


Please make a selection.

It’s a simple command. But not always a simple ask.

You see, those four words give us what we want. But not always what we truly desire.

There might be too few options. Or too many.

In either case, the Goldilocks Problem can rear its ugly head. We’re unable to find that option that fits just right.

Such is the quagmire of decision-making. What we’re looking for often fades into the background, usurped by what we have at our disposal.

We go from thriving to settling in an instant. And cognitive dissonance sinks in.

This discomfort permeates our lives. We make more than 35,000 decisions a day, and we likely consider a fair amount of them to be suboptimal.

And yet, we can’t afford to punt on them entirely. No decision is still a choice. And it’s generally the worst one.

So, how do we navigate this quagmire, and somehow get the most out of it? It’s a question that people on all sides of the decision-making process are trying to figure out.


Sheena Iyengar and Mark Lepper are not household names.

If they walked past us on the street, it wouldn’t cause a commotion. And they’re unlikely to be the topics of watercooler discussions.

But perhaps they should. Particularly for one bit of their work.

Back in 2000, Iyengar and Lepper — both acclaimed psychologists — published an academic paper. Its text was dry and dense, but the concept it described was irresistibly juicy.

The paper summarized an experiment the psychologists ran at a grocery store.

Researchers set up a table near the jam aisle at the store. On that table, they put up a sign with a basic offer.

Try a jam sample and get a coupon to save on jam.

This offer was no different than what we might see at our local Costco. Try something and save on buying it.

The mundane sample setup was intentional. But it came with a twist.

On one day, shoppers saw 24 different jam samples on the table. On another, they saw only six.

This change in sample sizes had an impact. People were more likely to take a sample when there were 24 to choose from. But they were far less likely to buy any jam bottle when presented with that many samples. Even the discount coupon was mostly worthless in that case.

What was going on here? Why were people more inclined to try than to buy?

The answer can be found in what academics have called The Paradox of Choice. Essentially, we want infinite options, but can only handle a finite few when making a decision.

The findings of The Jam Experiment, as it came to be called, have reverberated throughout our lives. Most notably, we’ve seen everything from restaurant menus to tech bundles streamlined into a few options.

This is ostensibly for everyone’s benefit. We won’t freeze like a deer in the headlights when faced with infinite options. And because of that, businesses can serve us more efficiently.

Yet, it does lead to a strange dynamic, as both sides of an interaction operate with their hands tied. All too often, our desired choice isn’t on that streamlined list, forcing us to settle. And with this dynamic at play, it’s hard for businesses to get our loyalty.


Several years ago, Elon Musk made a big claim.

Someday, human-driven cars would be outlawed.

In a vacuum, it seemed like a sensible statement. After all, driving is a dangerous activity that can carry deadly consequences.

And yet, it left me in a rage. For I love to drive, and I loathe the thought of such a right being snatched away from me.

I’ve held a grudge against Musk ever since that moment. Regardless of his successes with the electric vehicle giant Tesla or the other ways he’s benefitted society, he’s persona non grata to me.

Of course, there are plenty of others who bristle at Musk’s vision. Oil executives, legacy carmakers, and gearheads — just to name a few.

This diverse group sees everything Musk stands for as a threat to their existence. They’re preordained to be the yin to his yang.

I, on the other hand, am not.

For I am in the middle of the vehicle divide. I can foresee a day when I might drive an electric vehicle. If it’s as practical for me then as driving a gas-powered SUV is now, I’ll make the switch.

But regardless what’s fueling the engine, I want to be able to jam on the gas pedal or hit the brakes. I want that option to be at my disposal.

My anxiety over this matter is real. After all, I’ve seen plenty of other forums where that middle lane has been taken away.

Moderate politicians are practically an endangered species these days. Tales of the everyman have faded from Hollywood and our streaming entertainment. The market for quick-serve eateries has stagnated.

The lessons from The Jam Experiment are at play. The Paradox of Choice has been mitigated, and our decision set has been optimized.

But it’s all gone too far. The options at our disposal no longer suit us. And our only heuristic is which choice we loathe slightly less.

All the while, our selections validate a set of increasingly polarized options. And the fissures in our societal fabric follow.

It’s time to end this viscous cycle. It’s time for the powers that be to lean into the middle ground, and to put better options on the table.

These options might not be glamorous. But they will be representative of our needs and desires. They’ll allow us to stop settling and start loving our choices again.

And in the end, isn’t that what truly matters?