The Paradox of Trust

A friendly face.

It’s a lifeline.

When we’re faced with novelty, a friendly face can make all the difference.

Friendly is familiar. And familiarity can cut through the jitters of uncertainty.

So, we seek out a friendly face at any opportunity. We seek to build a stable of people we can trust.

We believe that we’re setting ourselves up for success by doing this. But we could be booking a one-way ticket to trouble instead.


I’ve often been described as trustworthy.

Many times, I get this feedback directly. Sometimes I see it through the actions of others.

I take this accolade as an honor and a responsibility.

While it’s great to have others believe in me, I know I can’t rest on my laurels. I must work continually to validate that trust.

For trust is not a rubber stamp. It’s a contract.

If I fail to deliver on my end of that contract, it evaporates. I lose the goodwill of family, friends, and associates. And I end up hurt, perhaps irreparably.

And if I abuse the contract entirely — blatantly violating its terms for my own gain — it ignites. I lose the goodwill of family, friends, and associates when the truth comes to light. And they end up hurt, perhaps irreparably.

Yes, what builds us up can also tear us down.

And so, I am deliberate when it comes to trust. I strive to model trustworthy behavior, but I don’t overtly seek out the trust of others.

I simply put myself in a position to earn that label. And once I receive it from someone, I work extra hard to maintain it.

The stakes are too high to act otherwise.


Confidence artists.

We have a complicated relationship with them.

We love it when our favorite characters on the silver screen are putting on a ruse. But we loathe seeing such sequences play out in real life.

The gap between these two examples might seem stark. But they’re closer together than we might want to admit.

Whether it’s James Bond or Bernie Madoff, confidence artists draw from the same well — our sense of trustworthiness, and our unwillingness to question it.

And while it’s easy to trivialize those victimized by confidence schemes — labeling them as the naïve, the uber-rich, or the movie villains who had it coming — such dissonance misses the point.

All too often, we play fast and loose with the concept of trustworthiness. We hand over the keys to the Rolls Royce that is our life. And we just expect the valet in its charge not to go joyriding with it.

We hope that everyone’s better angels will shine through. But what if they don’t?

We have no contingency plan for the devil in our midst. We head out into the chaos of the world without an inch of armor. And the results are predictably tragic.

Perhaps it’s time to change the calculus.


My parents are both educators.

Ever since I was a child, they’ve been entrusted with the well-being of schoolchildren. During the busiest part of the day, they share a classroom – with no parents in sight.

This alone isn’t noteworthy. Or it shouldn’t be.

After all, the school system has been set up this way in America for two centuries. We entrust educators with our kids, no questions asked.

But recently, things have changed.

Revelations of physical abuse in the classroom by teachers have shattered any sense of trust. Schools have had to face tough questions about how they operate.

This has impacted my parents. They’re consummate professionals who have proven worthy of the trust bestowed upon them. But they now face a bevy of regulations and restrictions that impact how they teach.

There’s no question that these changes were needed. The old method of blind trust allowed predators to lie in plain sight, and plenty of lives were ruined in the balance.

Still, the current climate in classrooms isn’t exactly sustainable either. Education can’t happen in a trust vacuum, with all its mechanisms eroded away.

The solution lies somewhere in the middle, in the gray area between carte blanche and a surveillance state.

And it’s there, in the fog and the mist, where the path forward is so difficult to navigate.


Trust but verify.

Back when I worked in television news, I internalized these three words.

Speed was the name of the game. Getting the scoop, being the first to report — that meant everything.

But accuracy was the name of the game too. Putting the wrong information out there could get you in a boatload of trouble.

Choosing between these two edicts wasn’t an option. So, I went with the trust but verify approach.

Essentially, our news operation would implicitly trust the information we came across. But we’d still check with a second source to verify that intel, ensuring it was accurate.

This trust but verify approach speaks to the paradox of trust. We need it, but we can only rely on it so much.

There’s no true guidebook for this paradox. There’s no silver bullet that leverages the upside of trust without exposing us to those nasty downsides.

The best we can do is to approach the situation with eyes wide open. To lean into our vulnerability and to prepare ourselves for the worst outcomes.

We can do this by honoring the trust placed in us. Instead of taking this goodwill for granted, we can act to validate it day in and day out.

And when it comes to the trust we place in others, we can take our time. Instead of diving right in, we can verify that our faith is indeed justified.

On their own, these actions won’t mean much. Trust can still be broken. People can still get burned.

But as more and more of us follow these principles, those risks will diminish. We will bolster our faith in each other while working together to deliver the goods.

That’s a future we can all get behind. But it starts with our actions today.

So, let’s get started.

Leap of Faith

I stood on the platform and took in the view.

To my left and right were palm trees and buildings, illuminated in the steamy morning sunshine.

Below me — some 33 feet below me — was a swimming pool.

I was at the top of the 10 meter dive tower at the University of Miami. And at this moment, I was wondering what I had got myself into.

Wow, I thought. I can see all of campus from here.

Not exactly a reassuring thought, as I prepared to plunge into the water three stories below.

My mind started to race.

What if I overshoot the pool and land on the concrete? What if I injure myself hitting the water? What in the world am I doing?

I thought back to the only time I had seen someone up on the platform who wasn’t on the diving team. It was a girl who won a belly-flop contest the lifeguards set up. She ran off the edge, screaming in terror until she was underwater.

We all laughed insensitively, because that’s what college kids do. But now, the joke was on me.

I looked back at the narrow ladders I had climbed to get here. They looked even more treacherous to descend.

There was only one realistic way down. I knew it. But I wasn’t ready.

I felt a pit in my stomach. The sweat from my anxiety mixed with that from the humidity.

I closed my eyes and opened them. Then I ran off the edge.


The first thing I remember seeing was the water through my peripheral vision.

No, not the peripheral vision that helps us see what’s to our left and right without us turning our heads. The peripheral vision that helps us see what’s above and below us.

We normally don’t think about what we visualize from this vantage point. After all, looking at our shoes gets old pretty quick.

But we’re normally not hurtling 30 feet toward the ground. That changes things.

I was falling, but the water still looked distant. So I started flailing my legs, thinking that would somehow soften the blow.

Suddenly, I remembered the instructions I was given: Run off the edge and make sure you’re straight up when you hit the water.

I stopped moving my legs and let gravity run its course.

As soon I did this, something unexpected happened. I felt a strange sense of calm.

I let gravity do its work. Everything felt Zen.

Well, everything except that rushing sound in my ears. It kept getting louder and louder.

That sound was the air flying by me as I was in freefall. And it was getting louder because I was speeding up.

Suddenly, the water was right below me. I was close — painfully close — to impact.

I made a last ditch effort to straighten my legs. Then, SPLASH.

I hit the water like a ton of bricks. My feet and ankles felt the sting of impact.

After dropping close to 10 feet underwater, I started to ascend back to the surface. Then I slowly swam over to the ladder and climbed onto the deck.


My classmate approached me, holding my digital camera and a few other items I’d temporarily put in her care.

This whole crazy experience was her idea.

She was an NCAA champion diver, and we were in a video production class together. She was at the pool that morning filming a promo for a class project.

She had asked me to tag along to help her carry the video equipment, since some of the clips she was filming were from the 3 meter springboard — about 10 feet above the pool deck. I happily obliged.

“Wear your swim trunks,” she told me the day before the shoot. “That way, you can jump off the 10 Meter when we’re done.”

Now, I had just that. And the adrenaline had yet to wear off.

“Oh, that was something else!” I told my classmate. “Say, which height did you win the NCAA title in, again?”

“The 10 Meter,” she calmly replied.

I stared at her, awestruck.

Diving off the 10 Meter means walking to the edge of that 33 foot high platform and turning around in such a way that your toes are just about the only part of your body still making contact with that platform. It means propelling yourself backwards off the edge, headfirst. It means contorting your body into a set of elaborate twists and rolls as you’re falling. And it means entering the water with pinpoint precision.

It takes a leap of faith just to do this once. As NCAA champion, my classmate had done this hundreds of times — often in the heat of intense competition. And she executed it to precision when it mattered most.

This was no fluke. Three years after my leap of the 10 Meter, my classmate was in London, representing the United States in diving at the Olympic games. There’s no doubt that she’s the best athlete I’ve ever personally met.

Even so, her daily accomplishments from the diving platform put everything in perspective. That acute fear I’d felt moments earlier seemed downright silly now.

I took a deep breath, and resolved not to make such a big deal out of what I’d just done.


In the years since my plunge from the 10 Meter, I’ve had other aquatic adventures.

I’ve jumped off a 10 foot dock into a lake inlet. And off the top of a party barge into the middle of a different lake.

It was fun to take flight. And on scorching Texas summer afternoons, I dare say it was necessary to plunge into cooler waters.

Yet, both times, I failed to feel the exhilaration I did after I jumped off the 10 Meter. The apprehension was gone, but so was the rush of energy.

This was not because of differences in the height I jumped from. It was because of something far more fundamental.

My 10 Meter experience represented the first leap of faith I ever took. Quite literally.

I put myself in a position to do something both novel and uncomfortable. I felt the fear and I did it anyway.

I was better for the experience. I unlocked confidence and courage I didn’t realize I had before.

This confidence and courage came in handy months later, when I moved halfway across the country to a city I had never been to and started working in a field I had little experience in.

It helped me again years later, when I switched careers and moved to another new city without a job lined up.

And it has helped me in countless other, less-dramatic scenarios as well.


Feeling the fear and doing it anyway is a vital part of growing up.

For we will all encounter a new experience in our lives. Whether that starting a job, starting a family or starting to notice changes in our physical abilities. Or maybe even all three.

There’s no reference guide for these experiences. Sure, we can lean on the knowledge of those who’ve encountered these experiences before, but that won’t fully prepare us for what we feel in the moment.

We will feel apprehension —  if not abject terror — as we navigate these experiences firsthand for the first time. This is normal.

Yet, our ability to make it through the changes, and to grow from the experience, only comes if we’re willing to take a leap of faith. To feel the fear and do it anyway.

And that journey has to start somewhere.

Maybe not on the top of a 10 Meter dive tower, as mine did. But somewhere.

So, let us resolve to be bolder. To look out upon that new experience on the horizon that terrifies us and to face it head on.

Let us resolve to take a leap of faith.

Our future depends on it.

Faith and Fate

In recent years, I’ve been quite open about my faith. Faith has both graced my life and helped guide it.

I wouldn’t be the man I am today without my faith. Faith has forged the moral code that serves as a background for my actions, views and decisions. Faith has illuminated the road less traveled I’ve taken through my adult life. Faith has shown me wonder and amazement in the course of my travels and travails, and brought purpose to the otherwise robotic and mundane routine called everyday life.

But faith has not driven my life. Fate has.

It’s easy to misappropriate these terms. Culturally, faith is generally associated with good fortune, while fate is considered a dark and dubious term. One is tied with meaning, the other placed in lockstep with the cruelties of randomization.

But it’s not just simplistic and shortsighted to make these generalizations; it’s also plain wrong.

In truth, fate encompasses what happens to us in life. Faith encompasses how we respond to it.

***

On the day after Christmas, devastating tornadoes tore through the eastern suburbs of Dallas. Within moments, 11 people were dead, dozens others were hurt, and hundreds of houses were gone. In the wake of this heartbreaking devastation, someone undoubtedly thought, “How could God do this?”

But God didn’t do this.

The weather conditions were ripe for tornado development, and, lo and behold, a tornado exploded across a busy interstate and nearby residential neighborhood. It was fate that led to the devastation — people, houses and pets being in the wrong place at the wrong time.

That doesn’t make it any easier for us to swallow. So we look for the meaning, and, finding none, blame God and turn away from Him.

***

Devastating episodes like this illustrate the gulf we’ve built between faith and fate, as exposure to one serves to drive away the other. We believe that faith can help us repel wickedness, and by extension, cruel twists of fate. But when the darkest sides of fate turn our lives upside down, we repel faith.

But these two concepts are actually symbiotic.

Our faith anchors us in morality and serves as our compass. But without fate, we have nothing concrete to build off of.

Fate can knock us to the canvas without rhyme or reason, But faith allows us to rally behind our morality.

When we use the two together, we can live stronger, richer lives — even in the wake of events that rock our world.

***

If fate is what happens to us, and faith is how we respond, we must re-examine our cultural definition of meaning. We tend to attach this concept to actions, when we really should tie it to reactions.

This conceptual shift helps us view the world more accurately. It also forces us to face our fears, manifested in one sobering statement.

We can’t control what happens to us.

Scary, but true. We all want control over our lives and the events therein, but the forces of fate are stronger than our desires. What we can control is our response to the highs and lows fate throws our way. And we can use the meaning we draw from these reactions to strengthen and enrich our lives.

***

I believe all of this this, because I’ve lived it.

When I was a teenager, I had no idea my adult life would take the path it has. Fate hit me hard at times — at one point, I found myself lonely and frightened in a remote West Texas city; at another, I found myself living in a hotel room for three months as I looked for a marketing job — but faith was always there to guide me.

Faith helped me focus not on the actions fate had thrown at me, but what my reaction would be. In particular, faith helped keep me even-keeled, motivated and morally sound, even in the wake of hardships and setbacks. I subsequently drew value and meaning from my reactions to these experiences; as a result, I’m a stronger, wiser man today.

Don’t run from faith, or try and give fate the slip. Welcome both with open arms.